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A little help from the Textual team.

Whether IRC has thrown you a curveball, you have a question about your licence, or you simply want to say hello, we’d love to hear from you.

For a quick answer, our docs cover setup, troubleshooting, and the finer points of Textual.

How can we help?
Help using Textual
Questions, connection problems and bug reports.
A licence I bought here
Missing licence email, activation errors, lost keys.
A licence bought from Codeux
Licences bought before Blendbyte took over Textual.
Mac App Store purchase
Moving to a direct licence or restore problems.
Billing, refunds and invoices
Refunds, withdrawals, invoices and VAT.
Privacy request
Access, correct or delete your personal data.
Security issue
A vulnerability in the app, website or licensing.
Feedback or something else
Ideas, feature requests, broken links and anything else.

We don’t have Codeux’s old records, so we check each request with Codeux before issuing a replacement. Please attach proof of purchase, such as the original receipt or a bank or PayPal statement entry. Activated copies keep working without a server; see recovering a licence.

Your name
Email address
Name on the licence
Email used with Codeux, if different
Licence key, if you still have it
Roughly when you bought it
Your message Anything else that helps us find your purchase, such as the order number from your receipt. Attachments Up to 3 screenshots, PDFs, logs or crash reports, 5 MB each.

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Blendbyte GmbH uses these details to handle your enquiry, as explained in our privacy policy.