Getting help with Textual

For questions about Textual or your purchase, use our contact form. Textual is operated by Blendbyte GmbH; our legal notice contains the company details.

Help us reproduce the problem

Include your Textual version, macOS version, and whether your copy came from the Mac App Store or the standalone download. Describe what you expected, what actually happened, and the steps that lead to it. The exact error message is usually more useful than “it doesn't work”, although we have all been there.

A screenshot or short log extract can help, but remove passwords, licence keys, private messages and other people's personal information before sending it. We rarely need an entire chat history to diagnose a connection problem.

Questions about a network or channel

IRC networks set their own account, nickname, access and moderation rules. A channel ban, lost NickServ password, or invitation requirement normally needs help from the network or channel operators rather than a change to Textual.

The community has a #textual channel on Libera Chat, where other users may be able to help. Community support is separate from private purchase enquiries and does not carry a guaranteed response time.

Privacy and security reports

Send privacy requests or suspected security issues by email, keeping sensitive details out of public channels. Our website privacy policy explains how we handle enquiries, while the docs distinguish local app data from the data processed by an IRC network.